

You can try posting on Care’s Facebook page, messaging them on their Twitter page, or sending them a direct message or comment on their Instagram page. Try reaching out to Care’s customer service team through social media. You may be able to find the answer to your question on one of these pages, so give them a look before you go through the process of contacting customer service. Look through the FAQ sections before contacting customer service.Ĭare has lists of frequently asked questions for caregivers and for families. Now that we’ve shown you how to get in touch with Care’s support team, here are a few tips that might help you out! 4 tips for contacting customer service 1.

See our tips for how to fix these issues below.

If your payment for a purchase and membership was declined, you most likely need to fix an issue with your payment method. If you believe you got charged for a purchase and membership but can't access your benefits, check out this article. If you don't want to wait for the system to retry, you can cancel your subscription and re-sign up to gain access right away. If you update your payment info during this time, your membership should be automatically restored during our next attempt to charge your payment method. During this paused state, we'll periodically try to process a payment to restore your membership access, unless you cancel your subscription. If after 3 days, we still can't successfully charge you, your subscription will enter a "Paused" state for 30 days.

During this 3 day period, we will regularly re-attempt to process your monthly payment. You’ll have 3 days to fix the issue before losing access to your Premium benefits. If your monthly membership payment for YouTube Premium is declined, we'll let you know via email so that you can restore your membership. Fix billing issues with a Premium membership
